Privacy Policy

Last Updated: 02-02-2025

Welcome to D GADGET Ltd (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit [www.dgadgetltd.co.uk] (the “Website”).

By using our Website and services, you agree to the collection and use of your data in accordance with this policy.

1. Who We Are

D GADGET Ltd is a UK-based online electronics retailer, specializing in smartphones, smartwatches, and mobile accessories. Our registered office is:

📍 D GADGET Ltd
32-33 Upper Street, London, England, N1 0PN
📧 Email: support@dgadgetltd.co.uk
📞 Phone: +44 7538713459

2. Information We Collect

We collect different types of personal data to enhance your shopping experience. The information we collect includes:

A. Personal Information You Provide to Us

When you shop on our website, sign up for newsletters, or contact us, you may provide:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers like PayPal, Visa, Mastercard, etc.)
  • Order details and purchase history

B. Information We Collect Automatically

When you browse our Website, we may collect:

  • IP address
  • Browser type and version
  • Device information (mobile/desktop)
  • Pages visited & time spent on the Website
  • Shopping cart activity
  • Cookies & tracking data (See Section 6: Cookies Policy)

C. Information from Third Parties

We may receive information from:

  • Payment providers (e.g., PayPal, Stripe) for transaction verification
  • Shipping providers to track orders
  • Marketing platforms for targeted advertising

3. How We Use Your Information

We use the information collected to provide a safe, seamless, and personalised shopping experience.

Your data is used for the following purposes:
✔ Order Processing & Delivery – To process transactions, manage shipping, and provide order updates.
✔ Customer Support – To respond to your inquiries, provide assistance, and handle returns or refunds.
✔ Personalised Marketing – To send you offers, promotions, and product recommendations (only if you opt-in).
✔ Improving Website Performance – To analyse how customers use our site and improve user experience.
✔ Security & Fraud Prevention – To detect, prevent, and mitigate fraudulent transactions.
✔ Legal Compliance – To comply with legal obligations (e.g., tax reporting, law enforcement requests).

We do NOT sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing Your Data (UK GDPR Compliance)

We only process your data when legally permitted under UK GDPR regulations. The legal bases for collecting and using your information include:

  • Contractual Obligation – To process your orders and fulfill our contract with you.
  • Legitimate Interest – To improve our services, protect our website, and prevent fraud.
  • Legal Obligation – To comply with UK laws and tax regulations.
  • Consent – When you opt-in to receive marketing emails or accept cookies.

You may withdraw consent at any time by contacting us at support@dgadgetltd.co.uk.

5. How We Protect Your Data

We take data protection seriously and implement industry-standard security measures:

🔒 SSL Encryption – All transactions are encrypted for secure payments.
🔒 Secure Payment Gateways – We use PayPal, Stripe, and trusted providers to handle payments safely.
🔒 Limited Access – Only authorised employees can access personal data.
🔒 Data Retention Policy – We only store personal data for as long as necessary to fulfill our services.

If you suspect unauthorised access to your data, please contact us immediately at support@dgadgetltd.co.uk.

6. Cookies Policy

What Are Cookies?

Cookies are small files stored on your device to improve website functionality and personalization.

How We Use Cookies

We use cookies to:
✔ Enhance website performance (faster loading, remembering cart items)
✔ Analyse website traffic (Google Analytics, Facebook Pixel)
✔ Enable personalised marketing (retargeting ads on Google & social media)

Managing Cookies

You can accept, reject, or customise cookies via your browser settings. However, disabling cookies may affect your browsing experience.

7. Third-Party Services & Data Sharing

We may share limited data with trusted third-party partners to provide our services efficiently.

A. Payment Processing Partners

Your payment details are never stored by D GADGET Ltd. All transactions are securely processed through:

B. Shipping & Logistics

To ensure timely order deliveries, we share relevant shipping details with:

  • Royal Mail, DPD, Hermes, DHL, or other courier services.

C. Analytics & Marketing

We use third-party analytics tools (Google Analytics, Facebook Pixel) to track site performance and improve advertising strategies.

These third parties CANNOT use your data for their own purposes.

8. Your Data Rights (UK GDPR Compliance)

As a UK resident, you have the right to:

✅ Access Your Data – Request a copy of the personal data we hold about you.
✅ Request Data Deletion – Ask us to delete your personal data (except where legally required).
✅ Correct Your Information – Update any incorrect personal details.
✅ Object to Data Processing – Restrict how we use your data.
✅ Withdraw Marketing Consent – Opt-out of email marketing at any time.

To exercise any of these rights, please email: support@dgadgetltd.co.uk

9. Retention of Data – How Long We Keep Your Information

We retain your personal data only as long as necessary to fulfill the purpose for which it was collected.

📌 Customer accounts & order history – Stored for 7 years (legal/tax compliance).
📌 Marketing preferences – Until you unsubscribe.
📌 Cookies & analytics data – Stored for 12 months before being deleted.

Once the retention period expires, your data is securely deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal or business changes. Any updates will be posted on this page, with the latest revision date at the top.

Please review this page regularly to stay informed about how we handle your data.

11. Contact Us – How to Get in Touch

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact us:

📍 D GADGET Ltd
32-33 Upper Street, London, England, N1 0PN
📧 Email: support@dgadgetltd.co.uk
📞 Phone: +44 7538713459